System Troubleshooting
Quick solutions for common issues and technical hurdles.
Connectivity
Bot is Offline
Check the official support server for maintenance announcements. If there are no announcements, try re-inviting the bot with the correct permissions.
Bot Not Responding to Prefix
Ensure the bot has 'View Channels' and 'Send Messages' permissions. Try mentioning the bot to see its current prefix if it has been changed.
Security & Anti-Nuke
Anti-Nuke Not Triggering
Anti-Nuke features are only available for the Server Owner or Whitelisted users. Ensure the bot's role is positioned above the roles it needs to manage in the hierarchy.
Whitelist System Failing
Verify that the user has been correctly added to the whitelist using the `whitelist add` command. Remember that whitelisted users still cannot bypass certain owner-only security settings.
Permissions
Missing Permissions Error
Fyrex™ requires 'Administrator' permission for full Anti-Nuke protection. If you prefer manual setup, it needs: Manage Roles, Manage Channels, Kick Members, and Ban Members.
Command Permission Denied
Some commands require specific Discord permissions (e.g., Manage Messages for purge). Ensure the user executing the command has these permissions in Discord.
Commands
Commands Failing to Execute
Check if the command is on cooldown or if the channel is blacklisted from bot usage. Use the `settings` command to check channel restrictions.
Custom Prefix Forgotten
You can always mention the bot `@Fyrex` to find out the current prefix. If you have administrator permissions, you can reset it using `@Fyrex setprefix !`.
Issue not listed here?
Our support engineers are available 24/7 in our Discord community to help you resolve any complex technical issues.